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Different OSS Instances
PC Client vs Mobile Portal
OSS Account
Multi Factor Authentication
Receiving Notifications
PC Client
System Requirements
Installation
Logging In/Out
General Screen Layout
Home Screen
Navigation Menu
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Opening Links & Tab Management
Working with Tables
Mobile Portal
System Requirements
Setup
Logging In/Out
General Layout & Navigation
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Working with Tables
Preference Settings
User Preference
Notification Preference
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Bookmarks
Regular Bookmarks
Search Bookmarks
Case
Case Management
Overview
Typical Case Screen
Asset Case (AC)
Enquiry (EQ)
Incident Case (IC)
Project Case (PJ)
Provisioning Request (PR)
Routine Maintenance (RM)
Service Request (SR)
Task Management
Overview
Typical Task Screen
Creating Task
Completing Task
Change Request
Process Management
Overview
Creating Process
Asset Transfer
Ciena Advance Repair
Asset Calibration
Customer Impact
Network Impact vs Customer Impact
CI Calculation
Notifications
Overview
Backhauler Notifications
Broadcast Notifications
Customer Notifications
Infrastructure Notification
Customer Event Notifications
Routine Maintenance
RM Schedule
RM Case
NOP Documents
NOP.P.3038 – ASN Repair & Return
NOP.P.3080 – Ciena Repair & Return
Inventory
Inventory Overview
Inventory vs Asset
Inventory Management
Inventory Search
Schematic Viewer
Asset Management
Asset Search
Asset Fields
Part Number Database
Bulk Load
Tech Bulletin
Asset Audit
Need for Audit
Recommended Workflow
Asset Audit
Asset Scanner Screen
Handling Open Boxes
Asset Scanner
Scanners vs Cameras
Initial Scanner Setup
Using Scanner
Asset Labels
OSS Labels
Stock & Printer Requirements
Generating Labels
Tips for Printing
‘Requires New Label’ Flag
ODF Patching
Patch Records
ODF Audit
Bulk Upload
Alarm
Alarm Management
Alarm Viewer
Alarm Synchronization
Alarm Source Idle Monitor
ASN Alarms
BMS Alarms
InfraSensing
TRANE (Ensemble)
Ciena Alarms
FiberSense Alarms
OSS Alarms
PM
Operations
LP Operations
Managing Site Access
SNOC Operations
Contact Management
Managing Mediators
Monitoring Site Access
Shift Handover
SCC Management
Recording Access Rights
Help
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Getting Started
Case
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Technical Service Request (TSR)
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