{"id":371,"date":"2024-08-20T18:24:29","date_gmt":"2024-08-20T06:24:29","guid":{"rendered":"https:\/\/localhost\/testwe4\/?page_id=371"},"modified":"2025-01-09T15:57:31","modified_gmt":"2025-01-09T02:57:31","slug":"installation","status":"publish","type":"page","link":"https:\/\/sccn.boss-portal.com\/kb\/getting-started\/pc-client\/installation\/","title":{"rendered":"Installation"},"content":{"rendered":"<div class=\"wp-block-ub-tabbed-content wp-block-ub-tabbed-content-holder wp-block-ub-tabbed-content-horizontal-holder-mobile wp-block-ub-tabbed-content-horizontal-holder-tablet\" id=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c\" style=\"\">\n\t\t\t<div class=\"wp-block-ub-tabbed-content-tab-holder horizontal-tab-width-mobile horizontal-tab-width-tablet\">\n\t\t\t\t<div role=\"tablist\" class=\"wp-block-ub-tabbed-content-tabs-title wp-block-ub-tabbed-content-tabs-title-mobile-horizontal-tab wp-block-ub-tabbed-content-tabs-title-tablet-horizontal-tab\" style=\"justify-content: flex-start; \"><div role=\"tab\" id=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c-tab-0\" aria-controls=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c-panel-0\" aria-selected=\"true\" class=\"wp-block-ub-tabbed-content-tab-title-wrap active\" style=\"--ub-tabbed-title-background-color: #eeeeee; --ub-tabbed-active-title-color: inherit; --ub-tabbed-active-title-background-color: #eeeeee; text-align: left; \" tabindex=\"-1\">\n\t\t\t\t<div class=\"wp-block-ub-tabbed-content-tab-title\">Details<\/div>\n\t\t\t<\/div><div role=\"tab\" id=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c-tab-1\" aria-controls=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c-panel-1\" aria-selected=\"false\" class=\"wp-block-ub-tabbed-content-tab-title-wrap\" style=\"--ub-tabbed-active-title-color: inherit; --ub-tabbed-active-title-background-color: #eeeeee; text-align: left; \" tabindex=\"-1\">\n\t\t\t\t<div class=\"wp-block-ub-tabbed-content-tab-title\">Video<\/div>\n\t\t\t<\/div><div role=\"tab\" id=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c-tab-2\" aria-controls=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c-panel-2\" aria-selected=\"false\" class=\"wp-block-ub-tabbed-content-tab-title-wrap\" style=\"--ub-tabbed-active-title-color: inherit; --ub-tabbed-active-title-background-color: #eeeeee; text-align: left; \" tabindex=\"-1\">\n\t\t\t\t<div class=\"wp-block-ub-tabbed-content-tab-title\">FAQ<\/div>\n\t\t\t<\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-ub-tabbed-content-tabs-content\" style=\"\"><div role=\"tabpanel\" class=\"wp-block-ub-tabbed-content-tab-content-wrap active\" id=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c-panel-0\" aria-labelledby=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c-tab-0\" tabindex=\"0\">\n\n<h2 class=\"wp-block-heading\" id=\"download-installer\"><span class=\"ez-toc-section\" id=\"Download_Installer\"><\/span>Download Installer<a href=\"https:\/\/bossportal.sharepoint.com\/sites\/SCCN\/PC_Client\/SitePages\/Installation.aspx#download-installer\"><\/a><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to\u00a0<a href=\"https:\/\/crimson.sccnops.com\/bOnline.SCC\/servlet\/install\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/crimson.sccnops.com\/bOnline.SCC\/servlet\/install<\/a>\u00a0<\/li>\n\n\n\n<li>Login with your SCC username and password. \u00a0(NOTE: the username must be in all lower case when logging into the OSS.)\u00a0<\/li>\n\n\n\n<li>You will be prompted for multi-factor authentication. \u00a0Depending on how your account is set up, it can be:\n<ul class=\"wp-block-list\">\n<li>EITHER a phone call to your registered mobile, to which you need to respond with a PIN.\u00a0<\/li>\n\n\n\n<li>OR a prompt on your Microsoft Authenticator App, which you need to approve.\u00a0<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Once you have logged in, you can download the installer.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"387\" height=\"177\" src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-3.png\" alt=\"\" class=\"wp-image-1038\" srcset=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-3.png 387w, https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-3-300x137.png 300w\" sizes=\"auto, (max-width: 387px) 100vw, 387px\" \/><figcaption class=\"wp-element-caption\">Webpage for downloading installer for PC Client<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"installation\"><span class=\"ez-toc-section\" id=\"Installation\"><\/span>Installation<a href=\"https:\/\/bossportal.sharepoint.com\/sites\/SCCN\/PC_Client\/SitePages\/Installation.aspx#installation\"><\/a><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Double click on the installer to start.\u00a0<\/li>\n\n\n\n<li>You may receive a warning like below, if Microsoft Defender SmartScreen is enabled. \u00a0Click \u201cMore info\u201d, and then \u201cRun anyway\u201d to proceed.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"311\" height=\"307\" src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-4.png\" alt=\"\" class=\"wp-image-1040\" srcset=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-4.png 311w, https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-4-300x296.png 300w, https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-4-100x100.png 100w\" sizes=\"auto, (max-width: 311px) 100vw, 311px\" \/><figcaption class=\"wp-element-caption\">Possible warning from Microsoft Defender Smart Screen<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may also receive a warning like the following, if Windows User Account Control (UAC) is in use. \u00a0Click \u201cYes\u201d to continue.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"307\" height=\"231\" src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-5.png\" alt=\"\" class=\"wp-image-1041\" srcset=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-5.png 307w, https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-5-300x226.png 300w\" sizes=\"auto, (max-width: 307px) 100vw, 307px\" \/><figcaption class=\"wp-element-caption\">Possible warning from Windows User Account Control<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The wizard will step you through the installation process. \u00a0Our recommendation is to accept all defaults suggested by the wizard. \u00a0They should work for most cases. \u00a0Change them only if you have specific reasons to do so.\u00a0<\/li>\n\n\n\n<li>The \u201cChoose Users\u201d screen is presented only when the installer is run by a user with admin rights. \u00a0Keep the default selection for \u201cInstall for anyone using this computer\u201d. \u00a0This will make the installation available to anyone who logs onto the computer. \u00a0This is important if you are a Sys Admin and setting up computers for others.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"387\" height=\"304\" src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-6.png\" alt=\"\" class=\"wp-image-1042\" srcset=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-6.png 387w, https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-6-300x236.png 300w\" sizes=\"auto, (max-width: 387px) 100vw, 387px\" \/><figcaption class=\"wp-element-caption\">Users with admin rights get choose whom the installation is for<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On the \u201cChoose Components\u201d screen, accept the default selection for \u201cApplication and Profile\u201d. \u00a0It ensures you have both the latest application programs and profile settings.\u00a0<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"385\" height=\"303\" src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-7.png\" alt=\"\" class=\"wp-image-1043\" srcset=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-7.png 385w, https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-7-300x236.png 300w\" sizes=\"auto, (max-width: 385px) 100vw, 385px\" \/><figcaption class=\"wp-element-caption\">Selection screen to pick installation components<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If there is an existing installation of the client on the PC, you will see a warning like below. \u00a0Click \u201cOK\u201d to acknowledge it and continue. \u00a0The existing installation will be automatically uninstalled as part of the new installation.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"305\" height=\"157\" src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-8.png\" alt=\"\" class=\"wp-image-1044\" srcset=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-8.png 305w, https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-8-300x154.png 300w\" sizes=\"auto, (max-width: 305px) 100vw, 305px\" \/><figcaption class=\"wp-element-caption\">Existing installation detected<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"290\" height=\"140\" src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-9.png\" alt=\"\" class=\"wp-image-1045\"><figcaption class=\"wp-element-caption\">Acknowledge existing profiles will be uninstalled<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accept the default locations for application installation and profile installation.\u00a0<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"380\" height=\"286\" src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-10.png\" alt=\"\" class=\"wp-image-1046\" srcset=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-10.png 380w, https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-10-300x226.png 300w\" sizes=\"auto, (max-width: 380px) 100vw, 380px\" \/><figcaption class=\"wp-element-caption\">Specify installation location for application programs<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"368\" height=\"286\" src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-11.png\" alt=\"\" class=\"wp-image-1047\" srcset=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-11.png 368w, https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-11-300x233.png 300w\" sizes=\"auto, (max-width: 368px) 100vw, 368px\" \/><figcaption class=\"wp-element-caption\">Specify installation location for profiles<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On the \u201cSelect System Profile&#8221; screen, accept the default selection. \u00a0It will put three icons on your desktop for accessing different instances of the OSS: Production, Disaster Recovery (DR), and Test.\n<ul class=\"wp-block-list\">\n<li>To skip a given profile, untick it under the \u201cAdd\u201d column.\u00a0<\/li>\n\n\n\n<li>The \u201cProxy Server\u201d drop down list lets you select between \u201cNo Proxy\u201d, \u201cUse System Proxy\u201d, &#8220;Auto Detect&#8221;, and \u201cSpecify\u201d your own. \u00a0Choose \u201cSpecify\u201d if you want to enter your own \u201cProxy Server\u201d and \u201cPort\u201d.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"402\" height=\"314\" src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-12.png\" alt=\"\" class=\"wp-image-1048\" style=\"width:402px;height:auto\" srcset=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-12.png 402w, https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-12-300x234.png 300w\" sizes=\"auto, (max-width: 402px) 100vw, 402px\" \/><figcaption class=\"wp-element-caption\">Specify profiles to install<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"upgrade-downgrade\"><span class=\"ez-toc-section\" id=\"UpgradeDowngrade\"><\/span>Upgrade\/Downgrade<a href=\"https:\/\/bossportal.sharepoint.com\/sites\/SCCN\/PC_Client\/SitePages\/Installation.aspx#upgrade-downgrade\"><\/a><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For upgrades, the procedures are no different to a fresh install as described above.\u00a0<\/li>\n\n\n\n<li>For downgrades, first uninstall the existing installation. \u00a0Refer to the section below on \u201cUninstall\u201d if necessary. \u00a0Once that is done, just install the desired version.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"uninstall\"><span class=\"ez-toc-section\" id=\"Uninstall\"><\/span>Uninstall<a href=\"https:\/\/bossportal.sharepoint.com\/sites\/SCCN\/PC_Client\/SitePages\/Installation.aspx#uninstall\"><\/a><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open \u201cControl Panel\u201d in Windows. \u00a0Select \u201cProgram and Features\u201d.\u00a0<\/li>\n\n\n\n<li>Select \u201cBoss Browser (SCC)\u201d. \u00a0Then click \u201cUninstall\/Change\u201d.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"687\" height=\"364\" src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-13.png\" alt=\"\" class=\"wp-image-1049\" srcset=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-13.png 687w, https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-13-300x159.png 300w\" sizes=\"auto, (max-width: 687px) 100vw, 687px\" \/><figcaption class=\"wp-element-caption\">&#8220;Programs and Features&#8221; under Windows Control Panel<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose the \u201cUninstall\u201d option and follow the wizard.\u00a0<\/li>\n\n\n\n<li>Choose \u201cRemove Application and All Profiles\u201d. \u00a0Click \u201cNext\u201d.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"404\" height=\"322\" src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-14.png\" alt=\"\" class=\"wp-image-1050\" srcset=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-14.png 404w, https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/image-14-300x239.png 300w\" sizes=\"auto, (max-width: 404px) 100vw, 404px\" \/><figcaption class=\"wp-element-caption\">Select Uninstall Option<\/figcaption><\/figure>\n\n<\/div><div role=\"tabpanel\" class=\"wp-block-ub-tabbed-content-tab-content-wrap ub-hide\" id=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c-panel-1\" aria-labelledby=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c-tab-1\" tabindex=\"0\">\n\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls src=\"https:\/\/sccn.boss-portal.com\/kb\/wp-content\/uploads\/2024\/09\/GSPC-Installation.mp4\"><\/video><\/figure>\n\n<\/div><div role=\"tabpanel\" class=\"wp-block-ub-tabbed-content-tab-content-wrap ub-hide\" id=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c-panel-2\" aria-labelledby=\"ub-tabbed-content-17402741-f743-4277-b203-8bca417d6b3c-tab-2\" tabindex=\"0\">\n\n<p><\/p>\n\n<\/div><\/div>\n\t\t<\/div>\n\n\n<p><strong>Useful links<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/crimson.sccnops.com\/bOnline.SCC\/servlet\/install\">Get installer for OSS PC Client<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Useful links Get installer for OSS PC Client<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":343,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"class_list":["post-371","page","type-page","status-publish","hentry"],"featured_image_src":null,"_links":{"self":[{"href":"https:\/\/sccn.boss-portal.com\/kb\/wp-json\/wp\/v2\/pages\/371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sccn.boss-portal.com\/kb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sccn.boss-portal.com\/kb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sccn.boss-portal.com\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sccn.boss-portal.com\/kb\/wp-json\/wp\/v2\/comments?post=371"}],"version-history":[{"count":8,"href":"https:\/\/sccn.boss-portal.com\/kb\/wp-json\/wp\/v2\/pages\/371\/revisions"}],"predecessor-version":[{"id":2164,"href":"https:\/\/sccn.boss-portal.com\/kb\/wp-json\/wp\/v2\/pages\/371\/revisions\/2164"}],"up":[{"embeddable":true,"href":"https:\/\/sccn.boss-portal.com\/kb\/wp-json\/wp\/v2\/pages\/343"}],"wp:attachment":[{"href":"https:\/\/sccn.boss-portal.com\/kb\/wp-json\/wp\/v2\/media?parent=371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}